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Warranties

HPE Tech Care Essential Service

€1,027.00
 In Stock
HPE Tech Care Essential Service
Mfr Part #:
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SHI Part #:
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Quick Details
  • Extended service agreement
  • parts and labor (for tape drives)
  • 3 years
  • on-site
  • 24x7
HPE Tech Care Essential Service
  • Extended service agreement
  • parts and labor (for tape drives)
  • 3 years
  • on-site
  • 24x7
  • response time: 4 h
  • Smart Choice
  • for P/N: P84140-B25
  Additional Details
Price: €1,027.00
Mfr Part #: H47KGE
SHI Part #: 50612238
Category: Computer hardware maintenance & support
UNSPSC: 81112300
Manufacturer: Hewlett Packard Enterprise
Product Type: Other
General Information
CategoryComputer hardware maintenance & support
DescriptionHPE Tech Care Essential Service - Extended service agreement - parts and labor (for tape drives) - 3 years - on-site - 24x7 - response time: 4 h - Smart Choice - for P/N: P84140-B25
ManufacturerHewlett Packard Enterprise
MSRP€995.00
UNSPSC81112300
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: P84140-B25
Details
Service & Support
  • Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
  • Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Product info support - knowledge base access - 3 years
  • Technical support - remote diagnosis - 3 years
  • Technical support - visual remote guidance - 3 years
  • New releases update - 3 years
  • Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
  • Extended service agreement - parts and labor - 3 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
  • Product info support - web support - 3 years
General
Class of EquipmentTape drives
Full Contract Period3 years
LocationOn-site
Manufacturer Selling ProgramHPE Smart Choice
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor