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HPE Pointnext Tech Care Essential Service with Defective Media Retention


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HPE Pointnext Tech Care Essential Service with Defective Media Retention - extended service agreement - 4 years...

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Quick Details
  • Extended service agreement
  • parts and labor
  • 4 years
  • on-site
  • 24x7
HPE Pointnext Tech Care Essential Service with Defective Media Retention
  • Extended service agreement
  • parts and labor
  • 4 years
  • on-site
  • 24x7
  • response time: 4 h
  • for P/N: BB941D, BB941DR
  Additional Details
Mfr Part #: HU4A7A4#XZY
SHI Part #: 43616539
Category: Computer hardware maintenance or support
UNSPSC: 81112300
Manufacturer: Hewlett Packard Enterprise
Product Type: Other
General Information
CategoryComputer hardware maintenance or support
DescriptionHPE Pointnext Tech Care Essential Service with Defective Media Retention - Extended service agreement - parts and labor - 4 years - on-site - 24x7 - response time: 4 h - for P/N: BB941D, BB941DR
ManufacturerHewlett Packard Enterprise
UNSPSC81112300
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: BB941D, BB941DR
Details
Service & SupportExtended service agreement - parts and labor - 4 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 4 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 4 years ¦ Technical support - remote diagnosis - 4 years ¦ Technical support - visual remote guidance - 4 years ¦ New releases update - 4 years ¦ Technical support - phone consulting - 4 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 4 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 4 years ¦ Defective media retention - 4 years
General
Full Contract Period4 years
LocationOn-site
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor