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HPE Pointnext Tech Care Essential Service

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HPE Pointnext Tech Care Essential Service
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Quick Details
  • extended service
HPE Pointnext Tech Care Essential Service
  • extended service
  Additional Details
Mfr Part #: HU4A6A5#WAG
SHI Part #: 42517357
Category: Computer hardware maintenance or support
UNSPSC: 81112300
Manufacturer: Hewlett Packard Enterprise
Product Type: Other
General Information
CategoryComputer hardware maintenance or support
DescriptionHPE Pointnext Tech Care Essential Service - extended service
ManufacturerHewlett Packard Enterprise
UNSPSC81112300
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: 867958-B21, 867958R-B21, 867959-B21, 867959R-B21, 867960-B21, 867960R-B21, 867961-291, 867961-AA1, 867961-B21, 867961R-B21, 867962-291, 867962-AA1, 867962-B21, 867962R-B21, 867963-291, 867963-AA1, 867963-B21, 867963R-B21, 867964-291, 867964-AA1, 867964-B21, 867964R-B21, 874456-S01, 874457-S01, 874458-S01, 874459-S01, 874460-S01, 874461-S01, 874462-S01, 875838-425, 875839-425, 875840-425, 875841-S05, 875842-S05, 875843-005, 875843R-005, 875844-005, 875844R-005, 875845-295, 875845-375, 875846-295, 875846-375, 875847-295, 875847-375, 875848-295, 875848-375, 875965-B21, 875966-B21, 875967-B21, 876100-425, 876342-295, 876862-B21, 876862R-B21, 879991-291, 879991-AA1, 879991-B21, 879991R-B21, P01880-291, P01880-AA1, P01880-B21, P01880R-B21, P01938-S01, P01939-S01, P01940-S01, P01941-S01, P01942-S01, P01943-S01, P01944-S01, P02148-001, P05520-291, P05520-B21, P05520R-B21, P06453-291, P06453-B21, P06454-291, P06454-B21, P06455-291, P06455-B21, P08310-B21, P08311-B21, P08312-B21, P08313-B21, Q8T65A, Q8T66A, Q8T66AR, Q8T67A, Q8T68A, Q8T69A, Q8T70A, Q8T71A, Q8U49A, Q8U50A, Q8U51A, Q8Z98A, Q8Z99A, Q9A00A, Q9A01A, Q9E96A, Q9E97A, Q9F00A, Q9F01A, Q9F11A, Q9H00A, Q9H01A, Q9H94A, Q9H97A, Q9H98A, Q9H99A, Q9J05A, Q9J06A, Q9V04A, Q9V04B, Q9V05A, Q9V05B, Q9V06A, Q9V06B
Details
Service & Support
  • Extended service agreement - parts and labor - 5 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
  • Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Product info support - knowledge base access - 5 years
  • Technical support - remote diagnosis - 5 years
  • Technical support - visual remote guidance - 5 years
  • New releases update - 5 years
  • Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
  • Extended service agreement - parts and labor - 5 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
  • Product info support - web support - 5 years
General
Full Contract Period5 years
LocationOn-site
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor