The Culture of SHI

The slogan “Be Ridiculously Helpful” is often seen and heard in and around SHI - even if we’ve forgotten who said it first! The phrase “stuck” because it encapsulates our attitude towards how we treat customers, partners, and coworkers around the world. While it might be obvious and easy to practice when serving customers, SHI’s ridiculously contagious collaboration environment starts the minute you meet the other members of your training class and stays with you throughout your time at SHI!

In places where SHI has a larger physical presence (Central New Jersey, Austin, TX, Milton Keynes, UK) it’s almost guaranteed some sort of after-hours hangout involving SHI employees is taking place. Whether it’s onsite at the basketball and volleyball courts or softball fields of Somerset, the gym at Garza Ranch or the pub down the street in Milton Keynes, the friendships made in the SHI workplace continue voluntarily after the workday ends.

Being “ridiculously helpful” cannot be turned off. Whether it’s within their own local communities - like teams working shifts in the Texas Foodbank or building homes with organizations like Habitat for Humanity, responding to global events by organizing blood drives, or holding fundraisers for organizations like the St. Jude Children’s Research Hospital and Willen Hospice, SHI employees are always the first to lend their enthusiasm, time and resources where and when help is needed.

ALL 5,000 SHI employees have one thing in common: each of them has a life outside of work! While some head for the softball field, others have pickup duty at daycare. Some employees might be the primary care-giver to a family member in need while others are headed for class, working towards their next degree. SHI’s managers are directed to make the effort to understand the unique priorities of their employees and do what they can to help support a healthy work-life balance.