End of life (EOL) products are products that the manufacturer has chosen to no longer continue producing. Very often an end of life product will be replaced with a newer version.
A product going end of life does not necessarily mean it is not being sold any longer, and EOL means different things to different manufacturers. All EOL dates are estimated and are subject to change.
Please contact your SHI Sales Team for more information on this (or other) EOL products.
EPACK 3Y TC BAS WCDMR DX320 GEN F/ DEDICATED NETWORK
Additional Details
Price:
€1,133.00
Mfr Part #:
H94J7E
SHI Part #:
48469590
Category:
PC or workstation or notebook maint
UNSPSC:
81112307
Manufacturer:
Hewlett Packard Enterprise
Product Type:
Other
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.
HPE Comprehensive Defective Material Retention (CDMR) allows you to keep all data retentive components. Before the actual replacement occurs, you must inform the authorized HPE support agent of your intention to keep the disk drive/data retentive component. You must also copy the information found on the label of the malfunctioning disk drive/component and provide it to Hewlett Packard Enterprise. The malfunctioning part will then be replaced.
Key Points
Product Features
General Information
Category
PC or workstation or notebook maint
Description
EPACK 3Y TC BAS WCDMR DX320 GEN F/ DEDICATED NETWORK
Manufacturer
Hewlett Packard Enterprise
UNSPSC
81112307
Main Specifications
Header / Brand
HPE
Packaged Quantity
1
Service & Support / Type
Extended service agreement
Compatibility Information
Designed For
HPE ProLiant DX320 Gen11
Details
Service & Support
Extended service agreement - parts and labor - 3 years - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Technical support - phone consulting - 3 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - knowledge base access - 3 years
Technical support - remote diagnosis - 3 years
Technical support - visual remote guidance - 3 years
New releases update - 3 years
Extended service agreement - parts and labor - 3 years - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - web support - 3 years
Extended service agreement - parts and labor - 3 years - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Comprehensive defective material retention - 3 years