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Veeam Production Support


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Veeam Production Support

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Quick Details
  • Technical support (additional)
  • for Veeam Essentials Capacity Pack
  • 1 TB increments
  • prepaid
  • phone consulting
Veeam Production Support
  • Technical support (additional)
  • for Veeam Essentials Capacity Pack
  • 1 TB increments
  • prepaid
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
  Additional Details
Mfr Part #: V-ESSCPT-1T-P01PP-00
SHI Part #: 47544341
Category: Maintenance or support fees
UNSPSC: 81112201
Manufacturer: Veeam
Product Type: Other
General Information
CategoryMaintenance or support fees
DescriptionVeeam Production Support - Technical support (additional) - for Veeam Essentials Capacity Pack - 1 TB increments - prepaid - phone consulting - 1 year - 24x7 - response time: 1 h
ManufacturerVeeam
UNSPSC81112201
Main Specifications
Header / BrandVeeam
Packaged Quantity1
Service & Support / TypeTechnical support (additional)
Details
Service & Support
  • Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Phone consulting - 1 year - response time: 3 hours - availability: 24 hours a day / Monday-Sunday - severity level 2
  • Phone consulting - 1 year - response time: 6 hours - availability: 24 hours a day / Monday-Sunday - severity level 3
  • Phone consulting - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 4
  • E-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
  • Web support - 1 year - availability: 24 hours a day / Monday-Sunday
  • Web knowledge base access - 1 year
  • New releases update - 1 year
General
Full Contract Period1 year
Response Time1 hour
Service Availability24 hours a day / 7 days a week
Service IncludedPhone consulting
TypeTechnical support (additional)
Software
Installation TypeLocally installed
License PricingPrepaid
License Qty1 TB increments
Software TitleVeeam Essentials Capacity Pack