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HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention


€5,668.00
 In Stock
HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention

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Quick Details
  • Extended service agreement
  • parts and labor (for OEM server)
  • 3 years
  • on-site
  • 24x7
HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention
  • Extended service agreement
  • parts and labor (for OEM server)
  • 3 years
  • on-site
  • 24x7
  • response time: 4 h
  • for ProLiant DL360 Gen11
  Additional Details
Price: €5,668.00
Mfr Part #: H39LHE
SHI Part #: 46121479
Category: Computer hardware maintenance or support
UNSPSC: 81112300
Manufacturer: Hewlett Packard Enterprise
Product Type: Other
General Information
CategoryComputer hardware maintenance or support
DescriptionHPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labor (for OEM server) - 3 years - on-site - 24x7 - response time: 4 h - for ProLiant DL360 Gen11
ManufacturerHewlett Packard Enterprise
UNSPSC81112300
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForHPE ProLiant DL360 Gen11
Details
Service & Support
  • Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
  • Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Product info support - knowledge base access - 3 years
  • Technical support - remote diagnosis - 3 years
  • Technical support - visual remote guidance - 3 years
  • New releases update - 3 years
  • Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
  • Extended service agreement - parts and labor - 3 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
  • Product info support - web support - 3 years
  • Comprehensive defective material retention - 3 years
General
Covered ConfigurationsOEM server
Full Contract Period3 years
LocationOn-site
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor