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HPE Pointnext Tech Care Essential Service

€6,513.00
 In Stock
HPE Pointnext Tech Care Essential Service
Mfr Part #:
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Quick Details
  • Extended service agreement
  • parts and labor
  • 4 years
  • on-site
  • 24x7
HPE Pointnext Tech Care Essential Service
  • Extended service agreement
  • parts and labor
  • 4 years
  • on-site
  • 24x7
  • response time: 4 h
  Additional Details
Price: €6,513.00
Mfr Part #: H79D6E
SHI Part #: 45628089
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Hewlett Packard Enterprise
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionHPE Pointnext Tech Care Essential Service - Extended service agreement - parts and labor - 4 years - on-site - 24x7 - response time: 4 h
ManufacturerHewlett Packard Enterprise
UNSPSC81111811
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Details
Service & Support
  • Extended service agreement - parts and labor - 4 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
  • Technical support - phone consulting - 4 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Product info support - knowledge base access - 4 years
  • Technical support - remote diagnosis - 4 years
  • Technical support - visual remote guidance - 4 years
  • New releases update - 4 years
  • Technical support - phone consulting - 4 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
  • Extended service agreement - parts and labor - 4 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
  • Product info support - web support - 4 years
General
Full Contract Period4 years
LocationOn-site
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor