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Milestone Care Premium


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Milestone Care Premium - technical support - for Xprotect Corporate - 1 day

Mfr Part #:
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Quick Details
  • Technical support
  • for Xprotect Corporate
  • Base License
  • phone consulting
  • 1 day
Milestone Care Premium
  • Technical support
  • for Xprotect Corporate
  • Base License
  • phone consulting
  • 1 day
  • 24x7
  • response time: 1 h
  Additional Details
Mfr Part #: MCPR-DXPCOBT
SHI Part #: 35800625
Category: Maintenance or support fees
UNSPSC: 81112201
Manufacturer: Milestone Systems
Product Type: Other
General Information
CategoryMaintenance or support fees
DescriptionMilestone Care Premium - Technical support - for Xprotect Corporate - Base License - phone consulting - 1 day - 24x7 - response time: 1 h
ManufacturerMilestone Systems
UNSPSC81112201
Main Specifications
Header / BrandMilestone Systems
Packaged Quantity1
Service & Support / TypeTechnical support
Details
Service & SupportPhone consulting - 1 day - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 1 day - response time: 4 hours availability: 24 hours a day / Monday-Sunday - severity sever ¦ Phone consulting - 1 day - response time: 8 hours availability: 24 hours a day / Monday-Sunday - severity moderate ¦ Phone consulting - 1 day - response time: 12 hours availability: 24 hours a day / Monday-Sunday - severity minor ¦ E-mail consulting - 1 day - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity critical ¦ E-mail consulting - 1 day - response time: 4 hours availability: 24 hours a day / Monday-Sunday - severity sever ¦ E-mail consulting - 1 day - response time: 8 hours availability: 24 hours a day / Monday-Sunday - severity moderate ¦ E-mail consulting - 1 day - response time: 12 hours availability: 24 hours a day / Monday-Sunday - severity minor ¦ Web support - 1 day ¦ Web-based training - 1 day ¦ New releases update - 1 day ¦ Web knowledge base access - 1 day
General
Full Contract Period1 day
Response Time1 hour
Service Availability24 hours a day / 7 days a week
Service IncludedPhone consulting
TypeTechnical support
Software
Installation TypeLocally installed
License TypeBase License
Software TitleXprotect Corporate