U.S. federal contractor optimizes operations and savings with SHI’s SAM services

Leveraging SHI's comprehensive platform, a U.S. federal contractor achieved significant cost savings and improved operational transparency.

Challenge:

The team faced significant challenges in maintaining continuous visibility of their software asset management (SAM) service delivery. They needed a unified interface to enable ongoing awareness and prompt action, but they were hindered by the lack of one. Additionally, they struggled with a lack of transparency in their operations, which made it difficult to track progress and impeded their ability to make informed, data-driven decisions. As a result, their service delivery was affected, and their overall operational efficiency suffered.

Solution:

Fortunately, SHI provided an all-inclusive platform that solved their issues effectively. This solution provided real-time tracking of deliverables and milestones, enabling the group to monitor their progress constantly. It also offered valuable insights by efficiently handling the exception and non-instance data, thus empowering them to make informed decisions. Additionally, the platform provided the customer visibility of value derived and potential future gains from their investments through quarterly delivery updates.

Outcome:

The comprehensive view of operations enabled the group to address over-deployment and incorrect license use in their Microsoft SQL server environment, resulting in savings of $109K and mitigating associated risks. Further savings of $55K were realized on other Microsoft products and $52K on Adobe Acrobat reconciliation. The targeted visibility provided by SHI’s 365 data insights allowed immediate action on obsolete users and non-use of products related to M365 subscriptions, saving an additional $90K.

The platform also provided a line of sight into further potential savings of $850K across their Microsoft data center environment at future EA renewal points.